Refund Policy

At Hansha, we take great pride in delivering high-quality, hygienically packed spices. However, if you are not entirely satisfied with your purchase, we’re here to help — within reason and under specific conditions.

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Returns & Eligibility

We accept returns for unopened spice packets only. To be eligible for a return:

• The item(s) must be in their original, unused condition

• The return request must be made within 3 days of delivery

• You must email a photo of the product(s) to us at info@hansha.shop when submitting the return request

Please note that opened or used packets are not eligible for return or refund due to food safety concerns.

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Refunds

Once we receive and inspect the returned item(s), we will process your refund to the original payment method. Please allow up to 7–10 business days for the amount to reflect in your account, depending on your bank’s policies.

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Return Shipping

The customer is responsible for covering the return shipping cost. We recommend using a trackable shipping service to ensure the product reaches us safely.

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Damaged or Incorrect Products

If your order arrives damaged, spilled, or with incorrect items, we’re happy to make it right.

• Please record a video while unboxing your order, clearly showing the damage or issue

• Email the video along with a description of the issue to info@hansha.shop

• Upon verification, we will send a replacement at no additional cost

❗Claims for damaged or incorrect products without unboxing video proof may not be accepted.

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How to Initiate a Return or Refund

To request a return or refund, please email us at info@hansha.shop with the following:

• Your Order Number

• Description of the issue

• Photo (for unopened product returns) or unboxing video (for damaged/missing items)